SudoSoftwares

Help & Support

Support Center

Need help with a product, want to report a technical bug, or have a question regarding our developer tools? We are here to assist you.

Fastest Response

Telegram Live Support

@sudolapsbot

Instant messaging with our technical response bot. Directly forwarded to active engineers.

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Email Support

Email Help Desk

[email protected]

Detailed tickets, error logs, and contracting queries. Guaranteed triage within 24 hours.

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Submit a Support Ticket

Describe the issue or assistance needed and an engineer will assist you.

Engineered support · Direct ticket triage

FAQ

Frequently Asked Questions

How do local-first utilities (OneShot, noleak, Remove BG, PDF Editor) handle my files and data?

Our browser utilities and local-first AI tools process data entirely in your local browser memory using WebAssembly / ONNX Runtime. Your documents, PDFs, prompts, and images are never uploaded or retained on remote servers.

How can I report a sensitive bug or security vulnerability?

Please send an email directly to [email protected] with subject line "[Security Vulnerability]" or contact @sudolapsbot on Telegram. We acknowledge security submissions within 12 hours.

What is the support turnaround for agency subcontracting clients?

Contracted clients receive prioritized direct support with SLA response times under 4 hours during business days, plus direct Slack/Telegram ticket integration.

Where can I request custom feature enhancements for published tools?

You can submit a ticket via our support form on this page, or send an inquiry to [email protected].

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